Who is this article for?

Users interested in learning more about this licence type.

Hosted tenant is required to benefit from the licence.

Every Quality Management (Essentials) tenant hosted with Ideagen will be provided with one dedicated licence in addition to the licences they purchase.

This additional licence is provided at no extra cost and is specifically for support purposes, allowing our Support team to log into the tenant’s account when assistance is needed.

This article outlines the purpose and main benefits of this licence.

1. Purpose

The dedicated support licence is intended solely for use by Ideagen Support.

It ensures that our Support team can access tenant accounts to provide timely and effective assistance without using any of the purchased licences.

1.1. Key points

• Dedicated licence - Each hosted tenant receives one additional licence for support purposes.
• Usage - This licence is exclusively for Ideagen Support to log into tenant accounts when needed.
• No impact on purchased licences - This licence does not count towards the number of licences purchased by the tenant.
• Exclusion - This policy is not applicable to customers who are on-premises.
• Dedicated use-  This licence should not be converted to concurrent and should remain dedicated for Support use.

2. Benefits

There are a few important benefits to this approach!

• Seamless support - Our team can assist tenants without any interruptions or delays.
• Licence management - Purchased licences remain unaffected and available for their use.

This policy is only applicable to Ideagen-hosted tenants and does not apply to tenants who are self-hosted or on-premises.

We hope this dedicated Support licence enhances your experience with Quality Management (Essentials). If you have any questions or need further clarification, please do not hesitate to contact our Support team.