Who is this article for?

Users experiencing a Route error validating using workflows.

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During workflow validation, you may come across a generic error message. This article explains the common causes of this error and provides steps to resolve it.

1. Understanding the Route error

1. When validating the workflow, you may see the following message: "Error(s) in workflow validation: Error: Route".

2. This message typically indicates a problem with how routes, also called transitions, between workflow steps are configured, such as:

• Misconfigured or unsupported route exceptions
• Routes pointing to inactive or undefined users
• Logical inconsistencies in workflow branching
• Missing or invalid routing conditions

2. It may also relate to a problem with route exceptions.
3. Route exceptions are conditional paths that override standard transitions based on specific criteria, such as form data, approval status, or user input. They allow workflows to adapt dynamically to different scenarios. While powerful, route exceptions must be carefully configured. Improper setup can lead to validation conflicts, especially if the conditions are ambiguous or reference invalid steps or users.

2. Resolving the Route error

To resolve the issue:

1. Open the workflow generating the error.
2. Launch the editor to review it.
3. Inspect each transition between workflow steps, paying special attention to any route exceptions or conditional paths.
4. Remove the problematic exceptions or alternatively, you can simplify the route to follow standard logic.
5. Define a regular route to handle alternate paths. For example, if a document is not approved, route it back to a revision step using a standard transition.
6. Ensure all routes are assigned to valid, active users or groups an avoid assigning routes to users who have been deactivated or removed.
7. Save your changes.
8. Run the validation check and publish the workflow if no errors appear.