Who is this article for?

Users who are not receiving expected email notifications.

No special access or permissions are required.

If you're not receiving system emails, there are a few quick checks you can do to identify the cause.

This article walks you through the most common causes of issues and how to fix them.

Issue

If you suddenly stop receiving email notifications, such as test assignments or reminders, it's likely due to changes in configuration.

Before you start troubleshooting, ask your System Administrator to assign your email address to their own user profile and send a test email.

If they receive it, it confirms that Quality Management is sending emails correctly and that the root cause likely lies within your email settings.

Solution

Confirm email address

Ask your System Administrator to make sure your email address is spelled correctly and that your user profile is active in the system.

Check email folders

Sometimes, system emails may be automatically filtered by your email provider.

To check email folders

1. Search for emails from your Quality Management site.
2. Mark any found email as Not Spam.
3. Add the sender to your safe senders list or contacts.

Check email rules

To check email rules:

1. Access your email rules settings.
2. Check for rules relating to your Quality Management site.
3. Remove any rules that are archiving, deleting, or redirecting system emails.

Check for blocks

Sometimes, email addresses can be blocked or suppressed due to previous delivery failures.

If you've tried all the steps above and still aren't receiving emails, reach out to your System Administrator. They can check system logs or suppression lists to investigate the issue further.