Who is this article for?

Administrators configuring workflows.

Workflow Designer permissions are required.

When using text custom fields in workflows, a small text box may appear below a header.

This article explains why this happens and how to remove it.

1. Overview

When using a text custom field to serve as a section header within a workflow step, you may notice a small vertical text input box rendered below the header.

This typically occurs due to edit/alter permissions allowing the field to remain interactive, even when your intent is to display it as read‑only header text.

2. Removing a text box

To remove the box:

1. Open the Workflow Definition.
2. Navigate to the step with the text box.
3. Set the field to View Only (not editable).

3. Disabling workflow altering

To disable workflow altering for launched workflows:

1. Go to Workflow Administration for the target workflow.
2. Untick Allow Workflow Instances Permission.
3. Click Save Changes.

4. Testing changes

To test that the changes worked:

1. Log in as user without Alter Workflow Instances permissions.
2. Open a workflow instance.
3. Navigate to the step with the header.
4. Verify that the text custom field renders as a header without the extra input box.