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Deleting an uncontrolled document
Who is this article for?
Administrators responsible for managing documents.
Administration are required.
Ideagen Quality Management Core provides functionality for deleting documents, but bulk deletion of uncontrolled documents is not available through the user interface or common scripts.
This article explains the supported deletion process, limitations, and the correct escalation path for large-scale removal.
1. Deleting a controlled document
1.1. Individual document
To delete a controlled document:
- Navigate to the Documents module.
- Open the document you want to delete.
- Access the Actions menu.
- Select Delete.
- Enter a Deletion Reason.
- Click Continue.
- Enter the Document ID to confirm the request.
- Click Delete.
This will delete the document, including all revisions. You cannot undo this action, but the event can be reviewed using the Data Retention Activity report.
1.2. Multiple documents
If you need to delete uncontrolled documents in bulk, contact your Account Manager to start the process. They will create a project and work with the Support team to build an SQL script.
- Hosted users - We will create and execute the SQL script on our end. Once completed, we will request you to verify the changes on your side.
- On-premise users - We will prepare the SQL script and share it with your IT team, who will then execute it within your environment.
2. Deleting a folder
You can only delete folders that are empty. Any documents inside must be deleted individually before you can remove the folder.