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Troubleshooting "494 Error " message
Who is this article for?
IT Administrators managing the system.Administration permissions are required.
This article provides step-by-step troubleshooting guidance to resolve the issue.
1. Issue
A 494 CloudFront error occurs when the request cannot be satisfied due to a connection issue between the client browser and the server.
This error typically indicates:
- High traffic or temporary server overload
- Misconfigured network or DNS settings
- Incorrect application URL or session timeout
2. Solution
Follow these steps one at a time, checking if the issue is resolved after each troubleshooting area.
2.1. Browser-related fixes
To troubleshoot browser issues:
- Clear browser cache and cookies.
- Open Ideagen Quality Management in an incognito/private window.
- Test with a different browser (e.g., Chrome, Edge, Firefox).
- Restart the browser completely.
2.2. Connection checks
To troubleshoot connection issues:
- Verify internet stability.
- Try accessing the system from a different network (e.g., mobile hotspot).
- Wait and retry after a few minutes (temporary traffic spikes can cause this error).
2.3. System-specific checks
To troubleshoot system issues:
- Confirm you are using the correct Ideagen Quality Management URL.
- Ensure your session is active.
Log in again if needed. - If the issue persists, check:
- Firewall or proxy settings that may block CloudFront requests
- DNS resolution for the Ideagen Quality Management (Core) domain
2.4. Advanced troubleshooting
If the error persists:
- Restart your router or network device to refresh DNS.
- Flush local DNS cache.
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Contact your IT team to verify:
- No restrictions on AWS CloudFront endpoints
- No SSL/TLS handshake issues