Who is this article for?

On-premise Administrators looking to change the existing domain user.

Windows Services access and folder permissions are required.

When adding or replacing an existing domain user for the application, you must configure settings in three key areas: Windows Services, Internet Information Services (IIS) Manager, and folder permissions.

This article walks you through the steps for each.

1. Configuring Windows Services

To configure Windows Services:

1. Open the Services application.
2. Right-click Qualtrax Service.
3. Select Properties.

4. Switch to the Log On tab.
5. Select This account.
6. Enter your domain username and password.
7. Click OK to save.

8. Right-click the service.
9. Select Restart.

2. Configuring IIS Manager

To configure the IIS Manager:

1. Open IIS Manager.

2. Go to Application Pools.
3. Right-click Qualtrax.
4. Select Advanced Settings.

5. Locate Identity under Process Model.
6. Click the Ellipses button.

7. Select Custom account.
8. Click Set.

9. Enter your domain username and password.
10. Click OK to save.

3. Setting folder permissions

Next. you need to configure permissions for three folders:

• main Qualtrax folder
• Documents folder
•  Published folder.

3.1. Qualtrax folder

To set permissions:

1. Go to C:\Program Files\.
2. Right-click the Qualtrax folder.
   If you cannot find the Qualtrax folder on the C drive, it might be located on other drives or folders.
3. Select Properties.

4. Switch to the Security tab.
5. Click Edit.

6. Click Add.

7. Enter your domain username.
8. Click Check Names button to verify if the domain user is valid.
9. Click OK to add your user.

If you cannot locate your name, make sure the Location is correct.

10. Once added, ensure all permissions are selected for your user:
    • Full control
    • Modify
    • Read and Execute
    • List folder contents
    • Read
    • Write
11. Click OK to save the permission changes.

3.2. Documents folder

To set permissions:

1. Go to C:\Program Files\Qualtrax.
   If you cannot find the Qualtrax folder on the C drive, it might be located on other drives or folders.
2. Right-click the Documents folder.
3. Check if your user has been added.

3.3. Published folder

To set permissions:

1. Go to C:\Program Files\Qualtrax\Documents.
   If you cannot find the Qualtrax folder on the C drive, it might be located on other drives or folders.
2. Right-click the Published folder.
3. Repeat the same permission configuration steps as above.

Some tenants do not inherit the folder permissions for the Published folder from its parent, so check this folder separately.