Who is this article for?

Administrators configuring automated email reminders.

Administration permissions are required.

By default, system‑generated emails will display "Qualtrax" as the sender's name.

This article explains how you can update the name to reflect their preferred name.

1. Updating the sender name

To update the sender name:

1. Run the following SQL update command.
   Replace "Ideagen" in the example with your preferred name.

UPDATE SY_Configuration
SET Value = N'Ideagen'
WHERE Setting = 'email.fromName';

2. Run the following SQL command to confirm the new value is correctly applied.

SELECT Setting, Value
FROM SY_Configuration
WHERE Setting = 'email.fromName';

3. Restart the application bool.
4. Restart Ideagen Quality Management services.

Note

This update requires appropriate access and may need to be executed by the Cloud Infrastructure (CCOE) or Dev team depending on permissions.