Who is this article for?

Administrators who manage personnel.

Administrator permissions are required.

This article explains the current limitations around changing usernames in Mazlan Home and provides a workaround for administrators who need to update a user's login credentials.

Understanding username limitations

Usernames cannot be modified once they have been created in Mazlan Home. This is a known system limitation within the platform.

When your Quality Management system is connected to Mazlan Home, the Username (Login Name) field becomes read-only in both the Quality Management admin console and Mazlan Home. This happens because user information is managed and synced from Mazlan Home rather than directly in Quality Management.

Note: This limitation has been reported to the Development Team and is being tracked as a known enhancement request for a future release.

Working around the limitation

To update a user's username, you must disable the existing user account and create a new user with the desired username.

1. Go to Administration.
2. Select Personnel.
3. Find and select the user from the list.
4. Disable the existing user account.
5. Create a new user with the desired username.
6. Reconfigure any necessary user permissions, roles, or assignments on the newly created account.

Important: Any permissions, roles, or assignments from the original account will need to be manually reconfigured on the new account.