Who is this article for?

All Ideagen Quality Management Admins with workflow and custom field permissions.

Ideagen Quality Management site accessis needed.

Customers may encounter issues after they have added hyperlinks to documents in workflow custom fields. 

To make troubleshooting this issue easier to learn, this article is split into three sections so that you can either walk through the steps in sequence or you can jump to the section relevant to what you are finding:

1. Issue Experienced
2. Resolution
3. Further Reading

1. Issue Experienced

This section will explain what occurs when the customer is experiencing the issue.

The customer clicks on the link to the document from within the workflow instance, and they receive an uh-oh error. 

2. Resolution 

This section will provide the resolution for the blocked hyperlink.

1. The error logs will usually have the log in the example below. 
2. We have found that this occurs because the browser is re-wrapping the href quotes to curly quotes instead of straight quotes. 
3. This can happen if the document link was copied from Microsoft Word or another editor that had changed the quotes. 

Exception type: System.Exception
Exception message: An unhandled exception occurred!
Exception type: System.Web.HttpException
Exception message: A potentially dangerous Request.Path value was detected from the client (:).
Exception stack trace:
at System.Web.HttpRequest.ValidateInputIfRequiredByConfig()
at System.Web.HttpApplication.PipelineStepManager.ValidateHelper(HttpContext context)
9/25/2020 8:44:50 AM
Exception type: System.Exception
Exception message: An unhandled exception occurred!
Exception type: System.Web.HttpException
Exception message: A potentially dangerous Request.Path value was detected from the client (:).
Exception stack trace:
at System.Web.HttpRequest.ValidateInputIfRequiredByConfig()
at System.Web.HttpApplication.PipelineStepManager.ValidateHelper(HttpContext context)

3. Further Reading

This section will provide important links to further troubleshooting and resources. 

1. External Link - provides further information on straight quotes versus curly quotes.