Who is this article for?

All On-Premise Ideagen Quality Management Admins and IT staff with appropriate permissions.

Ideagen Quality Management Web Server and site accessis needed.

The application data on a user's local machine can help when there are not any obvious signs for why client tools are either not installing or not working properly. 

To make answering this question easier, this article is split into three sections so that you can either walk through the steps in sequence or you can jump to the section relevant to what you are looking for:

1. Question
2. Answer
3. Further Reading

1. Question

How is the application data checked for client tool issues? 

2. Answer 

You can check the AppData on a local machine by going to the following path:

Local Disk (C): > Users > AppData > Local > Ideagen Quality Management 

3. Further Reading

This section will provide important links to further troubleshooting and resources. 

1. External Link - further information on AppData.