Who is this article for?

All Ideagen Quality Management Users with document access.

Ideagen Quality Management site accessis needed.

Customers may encounter an issue where a PDF error shows in a Ideagen Quality Management generated PDF.  

To make troubleshooting this issue easier to learn, this article is split into three sections so that you can either walk through the steps in sequence or you can jump to the section relevant to what you are finding:

1. Issue Experienced
2. Resolution
3. Further Reading

1. Issue Experienced

This section will explain what occurs when the customer is experiencing the issue.

The customer will have noticed that after they have uploaded a document to Ideagen Quality Management and the PDF has been generated, errors show in the table of contents around a bookmark. Word uses a hidden bookmarking system for linking the table of content topics to the page number. The bookmark gets deleted because the topics are erased from the Word document or a change in formatting occurs, and the error message will show.

2. Resolution 

This section will provide the resolution for the bookmark error. 

1. Open the document in Word.
2. Select the entire table of contents and CTRL+Shift+F9 on the keyboard. This converts the link to a static field and will show the error message now in Word.
3. Delete the error message showing and save changes to the document.
4. Upload the document again to Ideagen Quality Management and the error should be gone. 

3. Further Reading

This section will provide important links to further troubleshooting and resources. 

1. External Article - original article discovered when researching the error.