Who is this article for?

All Ideagen Quality Management Users with document permissions.

Ideagen Quality Management site accessis needed.

Customers may encounter issues where a document in the Ideagen Quality Management site is still showing track changes when published.  

To make troubleshooting this issue easier to learn, this article is split into three sections so that you can either walk through the steps in sequence or you can jump to the section relevant to what you are finding:

1. Issue Experienced
2. Resolution
3. Further Reading

1. Issue Experienced

This section will explain what occurs when the customer is experiencing the issue.

The customer will have noticed that after they publish a document the tracked changes will still be showing. Normally, the documents will not show tracked changes after being published. An error like the one below may show in the logs. 

Exception message: Track changes failed for document at C:\Program Files\Ideagen Quality Management\Documents\Published\4849.21.Approve.docx.
Exception message: Track Changes for file at C:\Program Files\Ideagen Quality Management\Documents\Published\4849.21.Approve.docx failed with description: An unknown error occurred Exception stack trace: at Ideagen Quality Management.Core.Documents.AsposeFileOperationExceptionHandler.Handle[TReturn](String task, String filePath, Func`1 operate) at Ideagen Quality Management.Core.Documents.TrackChanges.TrackChangesServiceLoggingDecorator at Ideagen Quality Management.Core.Documents.TrackChanges.TrackChangesServiceLoggingDecorator.LogWithReturn[T](Func`1 operate)
Exception message: The process cannot access the file 'C:\Program Files\Ideagen Quality Management\Documents\Published\4849.21.Approve.docx' because it is being used by another process.
Exception stack trace: at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath) at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost) at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share, Int32 bufferSize) at Aspose.Words.Document.(Stream , String , SaveOptions ) at Ideagen Quality Management.Core.Documents.TrackChanges.AsposeTrackChangesService.Save() at Ideagen Quality Management.Core.Documents.AsposeFileOperationExceptionHandler at Ideagen Quality Management.Core.Documents.AsposeFileOperationExceptionHandler.Handle[TReturn](String task, String filePath, Func`1 operate)

2. Resolution 

This section will provide the resolution for the published document still showing tracked changes.

Older versions of Word can cause issues where the PDF generated in Ideagen Quality Management will still show the tracked changes. When the document is checked out, if the document is in an older format, and saved, a message should appear that will ask to convert the document to a newer file format. Once the document is saved and checked back into Ideagen Quality Management, this should correct any issues with the track changes. 

3. Further Reading

This section will provide important links to further troubleshooting and resources. 

1. External Article - explanation of Track Changes feature.