Who is this article for?

All Ideagen Quality Management Users with client tools.

Ideagen Quality Management site accessis needed.

Customers may encounter issues installing client tools on their personal computers. 

To make troubleshooting this issue easier to learn, this article is split into three sections so that you can either walk through the steps in sequence or you can jump to the section relevant to what you are finding:

1. Issue Experienced
2. Resolution
3. Further Reading

1. Issue Experienced

This section will explain what occurs when the customer is experiencing the issue.

The customer will have noticed that when they are trying to download and install client tools, they receive a message about the .NET framework being missing. If they confirmed it is installed, it will need to be checked in the Windows Features settings.  

2. Resolution 

This section will provide the resolution for the .NET framework error. 

1. Search for Turn Windows features on or off.
2. Make sure both checkboxes are checked in the .NET Framework section.
3. If they are offline and can't get the download. There is an offline link here. 
4. If there are still issues with the .NET Framework, they can have their IT team run a PowerShell script or Command Prompt script with elevated permission.

   Example of PowerShell Script:
   DISM /Online /Enable-Feature /FeatureName:NetFx3 /All /LimitAccess /Source:c:\sources\sxs ?

3. Further Reading

This section will provide important links to further troubleshooting and resources. 

1. External Article - How to find what version of .NET Framework is running.