Who is this article for?

All Ideagen Quality Management On-Premise Admins and IT staff with appropriate permissions.

Ideagen Quality Management site and Web Server accessis needed.

Customers may encounter issues using client tools if they have Auto-Login set up in Ideagen Quality Management. 

To make troubleshooting this issue easier to learn, this article is split into three sections so that you can either walk through the steps in sequence or you can jump to the section relevant to what you are finding:

1. Issue Experienced
2. Resolution
3. Further Reading

1. Issue Experienced

This section will explain what occurs when the customer is experiencing the issue.

The customer will have noticed they are not able to use any of the client tools. They have confirmed that they have the Auto-Login setting configured. 

2. Resolution 

This section will provide the resolution for the error with client tools and Auto-Login.

Go to the web server and open IIS. The following authentication modes will need to be set.

On the site:

• Anonymous is disabled
• Forms is disabled
• Windows is Enabled

On the WebServices Folder:

• Windows is disabled
• Anonymous is enabled

3. Further Reading

This section will provide important links to further troubleshooting and resources. 

1. External Article - Microsoft guide to IIS authentication methods.