Who is this article for?

All Ideagen Quality Management Users with client tools.

Ideagen Quality Management site accessis needed.

Customers may encounter issues installing client tools on their personal machines due to configuration errors. 

To make troubleshooting this issue easier to learn, this article is split into three sections so that you can either walk through the steps in sequence or you can jump to the section relevant to what you are finding:

1. Issue Experienced
2. Resolution
3. Further Reading

1. Issue Experienced

This section will explain what occurs when the customer is experiencing the issue.

The customer will have noticed they get an error like the one below when trying to install the client tools on their personal machine.

System.Configuration.ConfigurationErrorsException: An error occurred loading a configuration file: Access to the path 'C:\Program Files (x86)\Ideagen Quality Management, Inc\Mass Import Tool\sq9rrt32.tmp' is denied. (C:\Program Files (x86)\Ideagen Quality Management, Inc\Mass Import Tool\MassImportTool.exe.Config)
System.UnauthorizedAccessException: Access to the path 'C:\Program Files (x86)\Ideagen Quality Management, Inc\Mass Import Tool\sq9rrt32.tmp' is denied.

2. Resolution 

This section will provide the resolution for the configuration errors.

These errors are usually due to User Account Control settings. The user does not have write access to the location where the client tools are being installed.

To fix this, give explicit NTFS write permissions for the user that is trying to run the tool on the folder listed below. We would prefer the user to have Full Control, but they can be just given Read, Write, and Modify. If they are unable to give permissions to the user, the IT team may need to have someone with administrative rights install the tools for them. 

The install folder is typically - C:\Program Files (x86)\Ideagen Quality Management, Inc.

3. Further Reading

This section will provide important links to further troubleshooting and resources. 

1. External Article - overview of NTFS permissions.