Who is this article for?

All Ideagen Quality Management Users using client tools.

Ideagen Quality Management site accessis needed.

Customers may encounter issues when trying to update client tools. 

To make troubleshooting this issue easier to learn, this article is split into three sections so that you can either walk through the steps in sequence or you can jump to the section relevant to what you are finding:

1. Issue Experienced
2. Resolution
3. Further Reading

1. Issue Experienced

This section will explain what occurs when the customer is experiencing the issue.

The customer will have noticed they receive an error like the one below when trying to update the client tools on a Windows 10 personal computer.

Can’t install ........ with the windows installer with error code 0x800F081F.

2. Resolution 

This section will provide the resolution for the .NET Framework issue.

1. You must be logged in as a local administrator.
2. Download the Windows.ISO Disc Image File (Can be downloaded on USB).
3. Right-click and select Mount.
4. Click on This PC and you should see a new mapped drive. (Could be E)
5. Go to a Command Prompt window as administrator and type the following:

   DISM /Online /Enable-Feature /FeatureName:NetFx3 /All /LimitAccess /Source:d:\sources\sxs

6. Go back to This PC and right click the drive and select Eject.
7. Reboot the PC.

3. Further Reading

This section will provide important links to further troubleshooting and resources. 

1. External Article - Microsoft article with details on this error when installing Windows updates. 
2. External Article - details on how the issue relates directly to .NET Framework updates.