Who is this article for?

All Ideagen Quality Management Users with AFT tool access.

Ideagen Quality Management site accessis needed.

To make answering this question easier, this article is split into three sections so that you can either walk through the steps in sequence or you can jump to the section relevant to what you are looking for:

1. Question
2. Answer
3. Further Reading

1. Question

What would cause the Automatic File Transfer tool to crash after checking out a document from Ideagen Quality Management? 

2. Answer 

The version of TLS on the client machine is not supported. To resolve this:

1. Open the Start/Search menu and type Run.
2. Type %appdata% into the run application.
3. This will open the roaming folder, go back to the main directory, and select Local.
4. Navigate down to the Ideagen Quality Management folder and open the AFT folder. 
5. Open the logs and see if the error message sates, The underlying connection was closed.
6. If so, check the version of TLS on the server and the client, AFT currently supports TLS 1.2, which runs off .NET 4.8.

3. Further Reading

This section will provide important links to further troubleshooting and resources. 

1. This article details how to find the Application Data information for the client tools. 
2. Ideagen Quality Management End User Hardware & Software Requirements