Who is this article for?

All Ideagen Quality Management Users with document permissions.

Ideagen Quality Management site accessis needed.

Customers may encounter issues 

To make troubleshooting this issue easier to learn, this article is split into three sections so that you can either walk through the steps in sequence or you can jump to the section relevant to what you are finding:

1. Issue Experienced
2. Resolution
3. Further Reading

1. Issue Experienced

The customer will have noticed they got an "The magic number in GZip header is not correct." error when trying to check out a document with the AFT tool. This can happen with older versions of Windows.

There are two main root causes. One is if the default file association is set incorrectly. The other is when the working folder of the user is set to Read Only. 

2. Resolution 

This section will provide the resolution for the GZIP error.

1. Check the default file associations for QTXML and DOC extensions.
2. The QTXML file type should be set to open with the AFT tool. The DOC file type should be set to open with Word. 
3. Check the path of the working folder in the General tab to see if it is set to Read Only. If it is, uncheck the setting and Apply changes.

3. Further Reading

1. External Article - instructions on how to change the default file associations.