Who is this article for?

All Ideagen Quality Management Agentsresponsible for customer tickets.

Ideagen Quality Management site accessis needed.

To make answering this question easier, this article is split into three sections so that you can either walk through the steps in sequence or you can jump to the section relevant to what you are looking for:

1. Question
2. Answer
3. Further Reading

1. Question

Can we make a change to increase the maximum file size allowed for document uploads on a customers' site? 

2. Answer 

No, this is no longer allowed due to performance recommendations by our Product Management team. 

If this is needed for testing sites on a VM, follow the procedure below. 

1. On the web server go to Windows File Explorer. 
2. Open the path, C:/Program Files/Ideagen Quality Management/Web. 
3. Right-click on the web.config file and choose to open with Notepad.
4. Around line 125, you'll find the following entry: <requestLimitsmaxAllowedContentLength="1073741824" />
5. Change the number to 2147483648 which will allow for 2 GB files.
6. Save changes to the notepad file. Restart IIS and the Ideagen Quality Management Service. 

3. Further Reading

This section will provide important links to further troubleshooting and resources. 

1. Ideagen Quality Management Performance Recommendations