Who is this article for?

All Ideagen Quality Management Users with document permissions.

Ideagen Quality Management site accessis needed.

To make answering this question easier, this article is split into three sections so that you can either walk through the steps in sequence or you can jump to the section relevant to what you are looking for:

1. Question
2. Answer
3. Further Reading

1. Question

Why does drag and drop not work when you have a document open? 

2. Answer 

The iFrame interferes with the drag and drop functionality while looking at a document on the website. If you are on another section like the Inbox or reports and open the documents tree, you will not see the same issue. 

3. Further Reading

This section will provide important links to further troubleshooting and resources. 

1. External Article - explanation of iFrames. 
2. Aha! Defect - 1932, discovered in 2019.3.0.1.