Who is this article for?

All Ideagen Quality Management Users with document permissions.

Ideagen Quality Management site accessis needed.

Customers may encounter issues where upon opening an HTML document in Word, they are not able to see the HTML code. 

To make troubleshooting this issue easier to learn, this article is split into three sections so that you can either walk through the steps in sequence or you can jump to the section relevant to what you are finding:

1. Issue Experienced
2. Resolution
3. Further Reading

1. Issue Experienced

This section will explain what occurs when the customer is experiencing the issue.

The customer will have noticed that they don't see the HTML code for a document opened in Word. In previous versions of Word, the HTML content was viewable but a change to newer versions does not allow this. 

2. Resolution 

This section will provide the resolution for viewing HTML in the document.

There are two options for viewing the HTML:

1. Open Notepad++ and the HTML content should display.
2. Open a browser window and when the document loads, right-click the content, and select View page source. 

3. Further Reading

This section will provide important links to further troubleshooting and resources. 

1. External Article - types of tags in HTML.