Who is this article for?

All Ideagen Quality Management Users with document permissions.

Ideagen Quality Management site accessis needed.

To make answering this question easier, this article is split into three sections so that you can either walk through the steps in sequence or you can jump to the section relevant to what you are looking for:

1. Question
2. Answer
3. Further Reading

1. Question

What would cause the document list in either the document or folder properties to be blank? 

2. Answer 

The document list could be blank upon loading if a group or user was added who's name was greater than 50 characters. The resolution for this is to shorten the name. 

3. Further Reading

This section will provide important links to further troubleshooting and resources.