Who is this article for?

All Ideagen Quality Management Users with common scripts access.

Ideagen Quality Management site accessis needed.

To make answering this question easier, this article is split into three sections so that you can either walk through the steps in sequence or you can jump to the section relevant to what you are looking for:

1. Question
2. Answer
3. Further Reading

1. Question

Why does the "Default User" show in Audit Trails?

2. Answer 

There are a lot of occurrences where the "Default User" Id shows for "Changes Saved on Workflow." messages in the audit trail. Automation, API, All Visitor actions, and importing data are just a few. We do not have a complete list of all reasons this occurs. There are only two ways to get an actual user Id and name in the audit trail for the "Changes Saved on Workflow." messages.

1. The user clicks Save Changes on the workflow instance page.
2. The user routes the workflow step forward. 

3. Further Reading

This section will provide important links to further troubleshooting and resources.