Who is this article for?

All Ideagen Quality Management Admins and IT staff with appropriate permissions.

Ideagen Quality Management Web Server and Site accessis needed.

Customers may encounter issues when trying to access the Ideagen Quality Management site. 

To make troubleshooting this issue easier to learn, this article is split into three sections so that you can either walk through the steps in sequence or you can jump to the section relevant to what you are finding:

1. Issue Experienced
2. Resolution
3. Further Reading

1. Issue Experienced

This section will explain what occurs when the customer is experiencing the issue.

The customer will have noticed they get an error, "500.19 Internal Server Error", when trying to access Ideagen Quality Management. The configuration section 'system.web.extensions' cannot be read because it is missing a section declaration. This happens when an upgrade to .NET causes a loss of functionality for an older needed version of .NET. 

2. Resolution 

This section will provide the resolution for the .NET issue.

1. Open IIS and view the Application Pools.
2. Find the Ideagen Quality Management site in the list.
3. Right-click and open Advanced Settings.
4. Change the .NET CLR Version to 4.0.
5. Retry loading the site after saving the changes.

3. Further Reading

This section will provide important links to further troubleshooting and resources. 

1. External Article - further details about the issue with the .NET version.