Who is this article for?

All Ideagen Quality Management Admins and IT staff with appropriate permissions.

Ideagen Quality Management SQL Database and site accessis needed.

Customers may encounter issues accessing the Ideagen Quality Management site. 

To make troubleshooting this issue easier to learn, this article is split into three sections so that you can either walk through the steps in sequence or you can jump to the section relevant to what you are finding:

1. Issue Experienced
2. Resolution
3. Further Reading

1. Issue Experienced

This section will explain what occurs when the customer is experiencing the issue.

The customer will have noticed they receive a server error when trying to access the Ideagen Quality Management site. This error is caused by the log file in SQL reaching its size limit, this would need to be fixed by the customers IT team (unless hosted then hosting).

2. Resolution 

This section will provide the resolution for the 'Log_Backup' error. 

1. Login to the SQL database server and take a full database backup. 
2. Shrink the log file to reduce the physical file size. 
3. Create a Log_Backup.
4. Create a Log_Backup maintenance plan to take backup logs frequently. 

3. Further Reading

This section will provide important links to further troubleshooting and resources. 

1. External Article - Microsoft article on increasing the database size. 
2. External Article - details on how to create a maintenance plan.