Who is this article for?

All On-Premise Ideagen Quality Management Users with a site login.

Ideagen Quality Management site accessis needed.

Customers may encounter issues where they get a 404 error when navigating to a saved URL or bookmark. 

To make troubleshooting this issue easier to learn, this article is split into three sections so that you can either walk through the steps in sequence or you can jump to the section relevant to what you are finding:

1. Issue Experienced
2. Resolution
3. Further Reading

1. Issue Experienced

This section will explain what occurs when the customer is experiencing the issue.

The customer will have noticed they receive an error, "HTTP 404. The resource you are looking for (or one of its dependencies) could have been removed, had its name changed, or is temporarily unavailable. Please review the following URL and make sure that it is spelled correctly.", when trying to access a URL or bookmark they have saved. 

2. Resolution 

This section will provide the resolution for the most common reason for a 404 error.

This usually occurs due to an outdated url that has been saved as a bookmark or link on the desktop. It could also happen if changes were made to the server, for example, the server name being updated. If you find that the bookmark or link is correct, you may need to check with your site admin or IT team to make sure there haven't been any changes to the server settings. 

3. Further Reading

This section will provide important links to further troubleshooting and resources.