Who is this article for?

Administrators and IT Administrators looking to resolve licensing issues.

Site access is required.

When the concurrent licenses are not released properly, users will encounter the "All licenses are currently in use for your license type." message when trying to log in.

This article explains why the error occurs and how you can resolve it.                                                           

1. Issue

Users attempting to log in will see the following error:

This message typically appears when the system has reached its maximum allowed number of concurrent users under the current licensing model.

This can be caused by:

• Active user sessions exceeding your license count
• Scheduled tasks (like session cleanup) not running
• Email queues not being processed
• Server time misconfiguration affecting task execution

2. Solution

Depending on the cause, there are different solutions you can try.

2.1. Active user sessions

To resolve the issue when it's caused by too many users accessing the system at the same time:

• Wait for a license to free up
• Switch to a dedicated license
• Purchase additional licenses
• Manually log out idle users by appending the following path to your site URL

/CustomScripts/FreeUpConcurrentLicense.aspx

2.2. Scheduled tasks not running

To resolve the issue when it's caused by scheduled tasks not executing, run the following script to update the NextExecution time of core scheduled tasks so they run immediately.

update SY_ScheduledTasks set NextExecution = getdate() - 1 where Id in (1,3,7);

2.3. Email queues not being processed

To resolve the issue when it's caused by email queues not processing, run the following script to update the SendAfter timestamp to trigger immediate email processing.

update SY_EmailToBeSent set SendAfter = getdate();